Dustermaid Legal & Service Policies

Effective Date: March 29, 2025

At Dustermaid, we value your trust and strive to deliver a professional, reliable, and eco-friendly cleaning service. This combined Refund & Legal Policy outlines our commitment to your satisfaction and details important terms and conditions regarding our services and website. We use clear, friendly language to explain our policies, ensuring you know what to expect and how we protect both our clients and our business. Please read this page carefully, and feel free to contact us with any questions. Your use of Dustermaid’s services and website implies agreement with these terms.

Satisfaction Guarantee & Refund Policy

Your satisfaction is our top priority. Dustermaid does not issue monetary refunds for services, as cleaning is a personalized service and results can be subjective​.

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. However, we proudly offer a 100% Satisfaction Guarantee to ensure you are happy with our work:

• No Monetary Refunds: Instead of refunds, we promise to make it right. If you are not completely satisfied with any aspect of your cleaning, we will re-clean or correct the issue at no additional cost to you. Simply notify us within 24 hours of your service if something was missed or not up to standard. We’ll schedule a prompt re-cleaning of the specific areas of concern. This re-cleaning is our way of standing by our work and ensuring you get the quality service you deserve. (Please note: Re-cleanings must be addressed within a reasonable timeframe, typically within 1-2 days of the original service, so that we can verify and promptly fix the issue.)

• How to Request a Re-Clean: If you need a touch-up or have any concern, contact us by phone or email (see Contact Us below) as soon as possible, preferably within 24 hours. Provide details of the areas/issues you want addressed. We’ll arrange for a team to return at the earliest convenient time to resolve the problem. Your feedback helps us improve, and we’re always happy to meet your expectations.

• Scope of Guarantee: Our satisfaction guarantee means we will re-clean the problem areas to your standards. If after a second attempt you are still dissatisfied (which we hope never happens!), we will work with you on an appropriate solution. While we do not offer refunds, we will do everything we can to ensure you’re pleased with the outcome. Your peace of mind is important to us.

• Exclusions: Please understand that our no-refunds policy is firm. Pre-paid packages, gift certificates, or services purchased in advance are also non-refundable and can only be redeemed for cleaning services. Additionally, if a client repeatedly requests re-cleans or is unsatisfied in a manner that seems unreasonable or outside the scope of our services (for example, expecting damage repair or outcomes beyond standard cleaning), Dustermaid reserves the right to address these on a case-by-case basis without issuing a refund. We are committed to fairness and will always communicate openly to resolve any issues.

By choosing Dustermaid, you’re agreeing to give us the opportunity to correct any issues rather than issuing a refund. We stand by our work and will always strive to leave you with a clean, happy home or office!

Scheduling, Cancellations & Access

We understand that life is busy and schedules can change. Dustermaid tries to be flexible, but we also set aside dedicated time for each client. This section explains how we handle appointments, cancellations, and access to your property:

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• Client Cancellations/Rescheduling: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance (one full business day) before your scheduled cleaning time. This gives us a chance to adjust our team’s schedule. Cancellations or reschedule requests made with short notice (less than 24 hours) may incur a cancellation fee. Same-day cancellations, or if you forget your appointment (“no-shows”), may be charged up to the full cost of the scheduled service, as it is often too late for us to reassign our team to another client. We don’t like charging fees, so please call or email us as early as possible if you need to make a change. We will always do our best to accommodate genuine emergencies or unexpected situations, but repeated last-minute cancellations may result in fees or required prepayments.

• Missed Appointments & Lockouts: It’s important that our cleaning team can access your home or office at the scheduled time. If our cleaners arrive for a confirmed appointment and cannot gain entry or are turned away, this is considered a “lockout” or missed appointment. For example, this could happen if no one is home at the arranged time, if keys/codes provided do not work, if we are denied entry by a building/doorman, or if an aggressive pet prevents safe access. In such cases, we will attempt to contact you immediately for assistance. If we’re still unable to begin the service after a reasonable wait (usually ~15 minutes), we may have to leave and the appointment will be treated as a cancellation. A lockout fee (up to the full service price, or a fixed fee such as $50) may be charged to cover our team’s time and travel costs.​

  We strongly encourage clients to double-check access arrangements on cleaning day (leave a key with a neighbor or building manager, provide correct door codes, ensure someone is home, etc.) to avoid this situation.
  Tip: If you realize you won’t be home in time, let us know – we can often arrange a workaround or reschedule, but communication is key.

• Access Instructions: If your home has a gate, alarm system, or special entry instructions, please provide these details to us ahead of time. You can trust that we handle keys and alarm codes securely and confidentially. (For regular clients, many give us a spare key or code so cleanings can occur while you’re out – we label and store keys safely and never share your security information.) If an alarm isn’t disabled or we weren’t given proper codes and it triggers, we will not be responsible for alarm company fees or police response fees; please ensure we have what we need to enter peacefully.

• Dustermaid Cancellations: If we must cancel or reschedule (e.g., due to a team member’s illness, inclement weather, or an unforeseen emergency), we will notify you as soon as possible. We will either send an alternate qualified team or arrange a new cleaning time that works for you. Rest assured, there will be no cancellation fee charged to you in these cases, and we’ll do our best to minimize any inconvenience. Your understanding is appreciated if we must occasionally adjust an appointment for safety or logistical reasons.

• During the Cleaning: Please ensure that running water and electricity are available during your service. If we arrive and utilities are turned off, we may not be able to perform the cleaning and it could be treated as a cancellation. Similarly, if there are other services or contractors working in your home at the same time, let us know in advance so we can coordinate (or reschedule if necessary) – too many people in the same space can be inefficient and problematic. We reserve the right to charge for extra time if our cleaners are significantly held up by situations outside our control (e.g., unexpected construction in your home, interruptions, or distractions that delay our work).

• Pet Policy: We love pets and are a pet-friendly company! However, for the safety and comfort of both our team and your furry friends, we ask that pets are secured or kept in a safe area during our visit. Friendly pets are usually not an issue, but vacuum noises or strangers in the home can stress some animals. If a pet is showing signs of aggression or cannot be safely contained, our team may not be able to complete the cleaning and may have to leave for their safety. In such an event, it would be treated similarly to a lockout/missed appointment (and a fee may apply). Please let us know if you have pets and any instructions we should follow (e.g., let the cat out, be careful not to let the dog out, etc.). We want your pets to be as comfortable as you are with our service.

By adhering to these scheduling and access guidelines, you help us provide a smooth, efficient cleaning experience for everyone. Communication is key – if we all keep each other informed, we can avoid most problems with missed appointments or access issues.

Damages & Lost Items

Dustermaid treats your home and belongings with the utmost respect and care. We train our staff to handle items gently and to clean cautiously, but accidents can occasionally happen. This section explains how we handle any accidental damage or if you believe something is missing after a cleaning:

• Accidental Damage: If our cleaning team accidentally breaks or damages an item in your home, we sincerely apologize. Please report any damage to us within 24 hours of your service. Prompt reporting allows us to investigate properly. If we determine that our team was responsible, Dustermaid will at our discretion repair or replace the item. In some cases, we may opt to reimburse you for the item’s value (taking into account its age and condition). We carry liability insurance for such rare incidents and will work with you to reach a fair resolution. Our goal is to be accountable and make sure you feel whole.

  • Important: Dustermaid will not assume liability for pre-existing damages or normal wear and tear. If an item was already loose, cracked, or unstable (e.g., a wobbly shelf or a picture hung precariously), or if there’s faulty installation (such as a poorly mounted fixture), we may not be responsible if cleaning it or touching it causes it to break​. We also cannot be responsible for accidental damage that occurs due to circumstances beyond our control (for example, if a pipe bursts during cleaning or an electrical short unrelated to our work causes damage). We will always be transparent about any incidents and discuss next steps with you.

  • Note that any claim for damage may require documentation or inspection of the item. In some cases, our insurance provider may become involved to handle the claim according to the policy terms. Our liability for any single incident will be limited to the lesser of the repair/replacement cost or the limit of our insurance coverage. (Also see Limitation of Liability below for more on overall limits.)

• Delicate & Valuable Items: If you have high-value, irreplaceable, or delicate items, we kindly ask that you store or secure them before your cleaning or instruct us not to touch them. This might include jewelry, cash, heirlooms, art pieces, electronics, or fragile collectibles. Our team will generally avoid handling extremely fragile items (or may lightly dust them if appropriate), but it’s best if you take precautions by putting such items away. We assume no liability for damage or loss of items that are not secured in a proper manner or that were already damaged before cleaning​. For example, if a heavy mirror is propped against a wall and it falls, or a curtain rod was loosely attached and comes down during dusting, these may be considered pre-existing conditions. We will certainly inform you if we notice any such risks.

• Lost or Missing Items: Our cleaning staff is thoroughly vetted, background-checked, and trustworthy. They’re there to clean, not to go through personal belongings. In the unlikely event you believe something is missing after a visit, please first double-check in case the item was moved for cleaning (we try to return everything to its place, but occasionally something might be relocated slightly). If you still cannot find it, notify us and we will do our best to help. However, Dustermaid is not responsible for any missing or lost items unless there is clear evidence our team took or disposed of the item in error. We encourage all clients to secure small valuables, cash, and personal items to avoid any confusion or misplaced items. Our employees are not allowed to open drawers, cabinets, or rooms that you have indicated are off-limits. We also have a strict policy against our staff handling firearms, medications, or any private documents. Any such items discovered accidentally will be left untouched and reported to you. We are not liable for loss of items believed to be missing following a service. (For instance, if cash or jewelry is left out and later found missing, we will investigate internally, but we do not assume liability for it. We have a “no theft” zero-tolerance in our company – any proven misconduct by an employee results in termination and potential legal action. Fortunately, we have never had such an incident and work hard through our hiring and training to keep it that way.)

• Sentimental or One-of-a-Kind Items: Items with sentimental value or that are one-of-a-kind (family heirlooms, unique decor, etc.) may have value far beyond their monetary cost. These are the items we especially urge you to put away or ask us not to clean. While we will treat your home like our own, no cleaner can replace the sentimental value of a cherished belonging. It’s safer to avoid any risk of damage by excluding those from our work or handling them yourself. We’ll happily skip over any item or area you identify to us, and note it in your client profile for future visits.

• Notification by Our Team: Our cleaning technicians will notify our office immediately (and leave you a note) if they break or damage something during a cleaning. You may even hear from us proactively if we are aware of an incident. Communication helps ensure everyone is on the same page and the issue is resolved fairly.

In summary, Dustermaid will take responsibility for any genuine damage we cause, but we ask for your understanding of the limits of our liability for pre-existing issues or unsecured valuables. By following these guidelines (securing valuables, informing us of fragile items, etc.), you help us maintain a flawless track record. We truly appreciate your cooperation in keeping your home both clean and safe.

Scope of Work

We want to be transparent about what our cleaning service includes – and what it doesn’t. Dustermaid provides general residential and commercial cleaning services, focusing on routine cleaning tasks to keep your space sparkling. Here’s an overview of our scope of work and some limitations:

• Standard Services: Our standard cleaning checklist (for homes, apartments, and offices) typically covers: dusting surfaces, wiping down counters and tabletops, cleaning exterior of appliances, scrubbing and disinfecting bathrooms (toilets, showers, tubs, sinks), cleaning kitchen surfaces and stovetops, vacuuming and/or mopping floors, emptying trash bins, and general tidying/straightening up of rooms. We will work off the priority list you provide and the specifics of the service package you selected (e.g., standard clean, deep clean, move-in/move-out clean). Details of what’s included in each type of cleaning can be found on our website or was communicated during booking. If you ever have questions about whether a particular task is included, please ask!

• Special Requests: We are happy to accommodate additional tasks if possible, but they must be arranged in advance. For example, interior refrigerator cleaning, inside oven cleaning, interior window washing, laundry, dishwashing, or other add-ons might be available for an extra charge or extra time. Let us know ahead of your appointment if you want something extra done so we can schedule enough time and inform the team. Last-minute requests on the day of cleaning may not be possible if the team has back-to-back appointments.

• What We Don’t Do (Limitations): Our cleaners cannot perform certain tasks for safety, training, or insurance reasons. These include:

  • No Heavy Lifting or Moving Furniture: We will not move or lift heavy furniture or appliances. As a guideline, our staff will not lift or carry items heavier than about 20-25 lbs., and they won’t climb higher than a two-step ladder​. This is to protect both your property and our employees from injury. If you want areas behind or under heavy furniture/appliances cleaned, please move those items before our visit, or we can clean around them. We also do not pull-out appliances (fridge, stove, washer/dryer) due to risk of floor damage or disconnection of utility lines, unless you have moved them already prior to our arrival. Our team will happily clean the exposed area and the appliance exterior in that case.

  • No High-Outside or Inaccessible Windows: We clean reachable interior windows and glass as part of our service (if streak-free finish is desired, please let us know to bring appropriate supplies). However, we do not climb onto roofs or use tall extension ladders for high exterior windows or areas beyond normal reach. Window exteriors are only cleaned if they can be done safely from ground level or inside. We also do not perform tasks requiring specialized equipment like power washing of exteriors or high-rise window cleaning – those are better left to specialists.

  • No Hazardous/Biohazardous Cleaning: For health and safety, our team will not handle human or pet waste (feces, urine, blood), vomit, soiled diapers, litter boxes, or any other biological or hazardous materials​. If such cleaning is needed (for instance, pet accident cleanup), we are not equipped as a biohazard service. We ask clients to take care of those situations, and we can then thoroughly clean/sanitize the area afterward. Similarly, we do not remove mold, lead paint, asbestos, or other hazardous substances that require professional remediation. If we encounter what appears to be black mold or another hazard, we will inform you and skip that area for your safety and ours.

  • No Maintenance or Home Repair Tasks: Our cleaners are cleaning specialists; they do not perform home maintenance (like plumbing, electrical, carpet repair, etc.), nor do they fix appliances or unclog pipes. Please call the appropriate professional for those needs. We’ll certainly tidy around those areas, but we won’t attempt repairs.

  • No Yard Work or Exterior Cleaning: We focus on the interior of your home (or certain exterior areas by special request, such as sweeping a porch). Our service does not include mowing lawns, shoveling snow, cleaning gutters, or other outdoor chores. We can sweep entryways or do light exterior cobweb removal by request, but extensive outside work is outside our scope.

  • No Childcare or Petcare: While we love kids and pets, our team cannot be responsible for supervising children or pets, nor do tasks like walking dogs, feeding pets, or changing litter boxes. Please ensure any dependent individuals are cared for during our visit. We need to focus on cleaning and cannot be distracted with non-cleaning duties (for both liability and practicality reasons).

  • No Clutter Organizing: We will tidy up and can-do light organizing if it’s part of cleaning (e.g., straighten pillows, stack magazines). However, large amounts of clutter or extensive organizing projects are beyond the scope of a standard cleaning. If areas are extremely cluttered, we may clean around those items or skip those areas. We recommend tidying up personal belongings before we arrive so we can spend the time cleaning, not organizing. In cases of hoarding or extremely cluttered environments, special arrangements would be needed, and additional fees may apply due to the extra time required.

• Quality of Cleaning: We strive to deliver a thorough clean in the time allotted. However, please note that extensive build-up (e.g., years of soap scum, very stained surfaces) may not be completely removable in one session. We are cleaners, not miracle workers​, but we will do our absolute best. Some deep stains or long-neglected areas might require multiple treatments or a specialized service. We will communicate with you if we encounter an issue that cannot be fully resolved with standard cleaning techniques.

• Changes to Scope: If at any time you would like to change the regular tasks we perform (say, add inside fridge cleaning to each visit, or stop cleaning a guest room that’s rarely used), just inform us. We can adjust your service and pricing accordingly. Likewise, if our team reports that a task cannot be completed as expected (maybe a surface is too delicate, or an area is inaccessible), we will let you know and discuss alternatives.

• Satisfaction with Scope: After a cleaning, if you feel something was within our agreed scope but was missed, please refer to our Satisfaction Guarantee above – we will come back to address it. If it was outside our scope, we’ll be happy to schedule an add-on service. Our aim is transparency: you should know what to expect from our service, and we should know your priorities. That way, we’re always on the same page.

In summary, Dustermaid covers the vast majority of routine cleaning needs, but for safety and practicality, there are limits to what we can do. We believe in honesty about these limits up front. If you ever have a question about a specific task or need something a bit extra, we’ll always try to work something out or point you in the right direction to get what you need.

Health & Safety Protocols

The health and safety of our clients and staff is extremely important to Dustermaid. We adhere to high standards to ensure a safe cleaning experience for everyone involved:

• Cleaning Products & Equipment: We prioritize using eco-friendly, non-toxic, and biodegradable cleaning solutions that are safe for your family, pets, and the environment. Our cleaners come equipped with all the necessary supplies and equipment. If you have any specific sensitivities or product preferences (for example, you prefer we use a particular floor cleaner or avoid a certain fragrance), please let us know in advance. We can often accommodate reasonable requests, or use products you provide if you prefer. (Note: If you insist on using a specialized product that we’re unfamiliar with, we may ask you to sign off on any potential risk, as we cannot be held responsible for damage caused by products you supply that differ from our usual range.)

• Personal Protective Equipment (PPE): Our cleaning team follows appropriate hygiene and protective measures. They may wear gloves, masks, or other PPE as needed, especially when dealing with bathrooms or any unsanitary conditions, to protect both you and themselves. We maintain high standards of cleanliness for our tools as well – cleaning cloths are washed and sanitized, and equipment is maintained regularly. We also strive to prevent cross-contamination (e.g., using color-coded cloths for bathrooms vs. kitchens).

• Illness & COVID-19 Precautions: If a Dustermaid staff member is feeling unwell or has symptoms of a contagious illness, they are instructed to stay home. We will never knowingly send a sick cleaner to your property. In return, we ask that if you or someone in your household is ill with something contagious (or has tested positive for COVID-19 or another communicable disease), please inform us as soon as possible – ideally at least 24 hours before your appointment. We can reschedule or take extra precautions. For everyone’s safety, Dustermaid reserves the right to cancel or postpone a cleaning if we learn of a serious contagious condition in the home​. We will coordinate a new date when it’s safe. During public health situations (like flu season or pandemics), we follow all recommended guidelines (such as mask-wearing, social distancing, sanitizing high-touch surfaces, etc.) to ensure safety. We appreciate your transparency and cooperation in these matters.

• Safe Working Environment: We require that the environment our staff works in is safe. This means:

  • Climate Control: Please ensure your home is at a reasonable temperature during the service (either cooled or heated if needed). Extreme heat or cold can be hazardous to our workers’ health, and we may need to reschedule if, for example, your air conditioning or heating is off on a very hot/cold day. Our team should not have to work in an environment that is below about 60°F or above 85°F for extended periods, as it can be physically taxing or unsafe.

  • Hazardous Conditions: As mentioned in Scope of Work, if we encounter an unexpected hazard (severe mold infestation, a space with extreme filth or dangerous debris, unsecured firearms, etc.), our team may pause and call the office for guidance. We will likely need to reschedule or skip cleaning those hazardous areas until you can arrange proper remediation. We will communicate with you about any such issues.

  • Personal Safety: Our employees should feel safe from harassment, abuse, or extremely uncomfortable situations. We ask that clients (and any other individuals at the location) treat our staff with respect. If for any reason our cleaners feel that their personal safety is at risk or conditions are too hazardous to continue, they may leave the job site​. This could be due to aggressive behavior from anyone on the premises, dangerous conditions like structural instability, presence of drugs or weapons, or other threatening scenarios. In such cases, our office will attempt to contact you immediately to address the situation. If the situation cannot be resolved quickly, the session will end, and the client will still be responsible for the full cost of the service (since our team’s time and effort have been invested up to that point, and safety issues were beyond their control). We hope and expect to never encounter such situations, but we must have this policy in place to protect our staff.

  • Pets and Pests: We covered pet-related policy above; additionally, if your home has a serious pest infestation (e.g., active roaches, bedbugs, fleas), please inform us before the cleaning. Such situations may require special handling or pest control before we can safely clean, to avoid spreading pests (like a roach hitching a ride in a cleaning bag, etc.). If our team discovers what appears to be a significant infestation, they may limit their work to avoid exacerbating the issue and will inform you so you can arrange extermination. We will return to clean thoroughly once the pest issue is under control. Your cooperation helps ensure we don’t expose our staff or other clients to pests inadvertently.

• Use of Equipment: Our staff are trained to use our cleaning equipment properly. For safety, they won’t use any of your appliances or tools unless specifically needed for cleaning (e.g., your vacuum if you request it, or a foldable step-stool you provide). If you ask us to use any of your equipment or cleaning agents, we cannot be responsible for any damage that may result from their use (either to your property or the item itself), as we are not familiar with its condition or quirks.

• Compliance and Training: We comply with all relevant health and safety regulations (such as OSHA guidelines for cleaning professionals​). Our staff undergo regular training on safe cleaning practices, chemical usage, ergonomic techniques (to avoid injury), and emergency procedures. Dustermaid is fully insured, and we follow protocols to minimize any risk of accidents or injuries on the job. If an incident (injury or accident) does occur, we will respond promptly and appropriately, and we have insurance to cover workplace injuries (workers’ compensation) so that you as the client are not liable for such incidents.

In essence, Dustermaid is committed to a safe, healthy cleaning experience. By being mindful of these protocols – notifying us of any hazards or illnesses, and maintaining a reasonably safe home environment – you help protect everyone involved. We deeply appreciate your attention to these details, and we in turn promise to uphold high safety and cleanliness standards every time we clean for you.

Limitation of Liability

While we always aim to provide excellent service and take responsibility when we fall short, Dustermaid must also limit its liability in certain ways to protect our business. By using our services, you acknowledge and agree to the following limitations of liability and disclaimers:

• Service Provision "As Is": Other than our satisfaction guarantee (re-clean promise) described in this policy, Dustermaid services are provided “as is” without any other warranty or guarantee. Cleaning is somewhat subjective, and results can vary depending on the condition of the property and other factors. We promise to deliver a professional service, but we do not guarantee that our service will meet every expectation or that every single speck of dust will be eliminated (though we’ll try!). If something is not done to your liking, your sole remedy is the re-clean procedure outlined above. We do not make other promises or warranties, express or implied, about our services (for example, we do not guarantee that a stain will be removed or that our service will necessarily improve your health or that it will pass a white-glove test by a third party).

• Limit on Damages: Except for the commitment to repair/replace damaged items as noted in Damages & Lost Items above, Dustermaid’s liability for any claims related to the services is capped at the total amount you paid for that service appointment. In other words, in the unlikely event something goes wrong that is directly our fault, the maximum compensation you could seek from us would be a refund of the service fee for that appointment or the repair/replacement of damaged goods up to that amount. This limitation applies to any claim, whether arising from breach of contract, tort (e.g., negligence), or any other legal theory.

• No Indirect/Consequential Liability: Dustermaid is not liable for any indirect, incidental, or consequential damages arising from our service or this policy. This means we are not responsible for things like lost income or business opportunities if, say, you had to take time off work due to an issue, or any injury or damage that is not directly caused by our cleaning. For example, if a surface we cleaned later causes you an allergic reaction because you didn’t inform us of an allergy, or if you stub your toe on a piece of furniture we moved (with your permission), those outcomes, while unfortunate, are not liabilities that we accept. Some specific examples of things we are not liable for:

  • Delayed or Cancelled Cleanings: If we have to reschedule or cancel a cleaning, we are not responsible for any inconvenience or costs you incur (beyond not charging you for that service). We will do our best to reschedule promptly, but no monetary compensation will be provided for any impact on your plans.

  • Pre-Existing Conditions: We are not liable for any damage or issues that already existed in your home before we cleaned, even if our cleaning brings attention to them. (E.g., we are not liable if a previously unseen mold problem becomes noticeable after we clean an area, or if a previously threadbare carpet develops a hole during vacuuming.) We also aren’t responsible for inherent defects in surfaces or finishes (for instance, old paint that may chip when cleaned, or grout that comes loose during scrubbing if it was decayed).

  • Items Not Covered by Our Service: If you ask us to perform a task outside our usual scope as a special favor, and something goes wrong, we likely will not accept liability. For example, if you insist we move a heavy piece of furniture and the floor gets scratched, or if you have us use a cleaner you supplied and it damages a surface, those risks are on you. We will always advise you of potential risks beforehand so you can make an informed decision.

• Indemnity from Client: We don’t anticipate issues, but we must state: you agree not to hold Dustermaid or our employees/agents responsible for any claims or damages arising out of your own actions or negligence. You also agree to indemnify (defend and protect) Dustermaid from any third-party claims arising from your breach of this policy or your misuse of our services. (For instance, if you knowingly expose our team to a hazardous condition without warning and someone gets hurt, or if you misrepresent your authority to book a service at a property you don’t own and we get a legal claim as a result, you would be responsible for those costs.)

• Force Majeure: Dustermaid is not liable for failure to provide services or any delay due to causes beyond our control, such as natural disasters, extreme weather, acts of God, war, civil disturbances, strikes, pandemics, or governmental restrictions. If such events occur, we will resume service as soon as reasonably possible and practical. No refunds will be issued in these scenarios, but we will reschedule and make accommodations without penalty to you.

• Legal Jurisdiction: This policy is governed by the laws of the jurisdiction in which Dustermaid operates (for example, the state or country where our business is registered – [Insert appropriate state, e.g., Iowa, if 641 area code is Iowa]). By using our service, you agree that any legal action, claim, or dispute will be resolved in our local jurisdiction. We truly hope to never have a dispute reach that stage – we are committed to resolving any issues amicably and professionally with you directly.

In plain terms, we will absolutely take care of issues within our control (like coming back to re-clean, or fixing something we broke), but Dustermaid will not pay for things beyond the fee you’ve paid us, and we won’t be liable for unusual or unforeseen damages. This limitation of liability is standard for service businesses and is not meant to dodge responsibility, but rather to set a reasonable bound on it. We appreciate your understanding of these terms.

(Note: Nothing in this section is intended to contradict or undermine your rights under applicable law. If any part of these liability limitations is found invalid under law, the rest of the provisions still apply. Your statutory rights as a consumer are not affected by this policy.)

Website Use Policy

This section covers the terms of using our Dustermaid website (including our online booking platform). By accessing or using our website, you agree to the following terms:

• Informational Purpose: The content on the Dustermaid website (text, images, prices, FAQs, blog articles, etc.) is provided for general information and to facilitate our services (such as online booking and payments). We strive to keep all information up to date and accurate, but we do not guarantee that the website content is free of errors, complete, or current at all times. For example, typographical errors, outdated service descriptions, or pricing errors can occur. If you notice something that looks wrong, please let us know. We reserve the right to correct any errors or to update information on the site without prior notice.

• Availability: We aim to keep our website available 24/7, but we cannot guarantee uninterrupted access. The site may occasionally be down for maintenance or due to technical issues. We are not liable if the website is unavailable for any period of time. However, if you experience difficulty booking or accessing information due to site issues, you can always contact us directly via phone or email to assist you.

• User Accounts: If our website allows you to create an account or profile (for scheduling, billing, or saving preferences), you are responsible for maintaining the confidentiality of your login credentials. Please use a strong password and do not share it. Any activities under your account are your responsibility. If you suspect unauthorized use of your account, notify us immediately. We may suspend or terminate accounts that are misused or compromised to protect you and us.

• Acceptable Use: When using our site, you agree not to engage in any malicious or unlawful behavior, such as attempting to hack the site, introduce viruses or malicious code, perform denial-of-service attacks, or use the site’s forms to send spam or fraudulent messages. You also agree not to scrape or copy our content or pricing for competitive use. You may not use our site in any way that could damage its functionality or interfere with other’s use. If we detect any such activities, we reserve the right to block your access and take legal action if necessary.

• Third-Party Links: Our website may contain links to third-party websites (for example, a link to our Facebook or a cleaning tips blog article that references a product). These links are provided for convenience only. Dustermaid is not responsible for the content, privacy policies, or practices of any third-party websites that we link to. A link on our site does not imply our endorsement of the external site. If you click on an external link, you do so at your own risk, and you should review that site’s terms and policies.

• Privacy: Any personal information you submit through our website (such as when booking a service or contacting us) is governed by our Privacy Policy [if available on site]. We are committed to protecting your privacy and secure handling of your data. Please refer to the Privacy Policy for details on how we collect, use, and protect your information. (If no separate Privacy Policy is provided, be assured we only use your data to serve you and do not sell your information to third parties.)

• Disclaimer of Warranty for Website: Just as with our services, our website is provided “as is”. We make no warranties that the site will be error-free or free from viruses or other harmful components. We do implement security measures and regularly update our site, but no system is infallible. You should use your own security protection (like antivirus software) when browsing. Dustermaid disclaims any liability for any damage to your computer system or data loss that results from use of our website, to the extent allowed by law.

By continuing to use our website, you acknowledge and accept these usage terms. If you do not agree, please do not use the site and contact us via other means to conduct business.

Intellectual Property

Dustermaid respects intellectual property rights and expects the same from our website users. All materials on the Dustermaid website are protected intellectual property. Here are the specifics:

• Our Content: Dustermaid (and/or its content suppliers) owns all content and materials on the website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, and software. Our name “Dustermaid” and our logo are trademarks of Dustermaid. All content is protected by copyright, trademark, and other applicable intellectual property laws. You do not acquire any ownership rights to any content by using our site or services.

• Limited Personal Use License: We grant you a limited, revocable, non-exclusive, non-transferable license to access and make personal use of our website. This means you may view, download (cache) or print pages from the site for your personal, non-commercial use (for example, printing your service receipt or saving a copy of our policies for reference). Any other use is prohibited. You may not copy, reproduce, distribute, modify, create derivative works from, or publicly display any of our site content without prior written permission from Dustermaid.

• No Commercial Use or Framing: You may not use any of our site content (including our name or branding) for commercial purposes such as marketing your own services, without explicit permission. You also may not “frame” or embed our website within another website in a way that implies false association or that hides our ownership of the content.

• Trademarks: The “Dustermaid” name, logo, and any slogans or taglines we use (such as any phrase that might be our motto) are protected trademarks. You may not use these trademarks in any manner (including meta tags or ad keywords) without our written consent. Any goodwill from the use of our trademarks inures to us.

• Your Feedback and Content: If you voluntarily provide us with any feedback, suggestions, or reviews about our services or website, you agree that we may use and share such feedback for any purpose without any compensation to you. (For example, if you email us a thank-you note or leave a review, we might post it on our site or social media – using first name or initials for privacy – to highlight customer satisfaction. If you object to this, just let us know and we won’t use your comment publicly.) If our site allows you to post comments or content (such as on a blog), you retain ownership of your content but grant us a license to use it on our site. You also agree not to post anything that infringes others’ intellectual property or is unlawful/abusive, and we reserve the right to remove any user-submitted content at our discretion.

• Copyright Infringement Claims: If you believe any content on the Dustermaid site infringes your copyright or other IP rights, please notify us with details, and we will investigate and remove the offending material if warranted. We respect others’ IP and expect users to do the same.

• External Resources: Any third-party content featured on our site (for example, a stock image or an article we cite) remains the property of its respective owners and is used by Dustermaid either under license or under fair use principles. Such usage does not grant any rights for site users to further use that content.

In short, please enjoy our website for its intended purpose, but do not steal or misuse our content or brand. We put effort into our materials and appreciate your respect of our intellectual property rights. If you’re unsure about using any content from our site, just ask us!